Frequently Asked Questions

Individuals only need the sender's passport and a list of items in the required form. Legal entities need a company registration details card (invoice, contract and other documents are provided as needed depending on the type of cargo).

Delivery times depend on the selected tariff and apply to all destinations: • Express delivery — from 7 to 12 business days. • Standard delivery — from 14 to 18 business days.

The cost is calculated based on two factors: actual weight and volumetric weight (L×W×H/5000). The greater of the two values is used. The rate depends on the destination, cargo type and selected service (standard/express).

Yes, we provide a tracking number for every shipment. You can track the delivery status on our website or on the carrier's website. Status updates occur within 24 hours.

Prohibited items include: weapons, narcotics, explosives, flammable liquids, perishable products without proper packaging, and goods banned from import into the destination country.

Yes, basic insurance is already included in the price of every shipment. It automatically covers the risk of loss or damage to cargo in transit at no additional charge.

You can place an order through our website calculator by selecting the cargo type and route. After the cost is calculated, fill in the form with the sender's and recipient's details. A manager will contact you to confirm.

We accept Russian and international bank cards (Mir, Visa, Mastercard), SBP (Faster Payments System) and direct payment links. For legal entities, bank transfer is available (VAT-free).