Public Offer for Transport and Forwarding Services

1.1. Under this Agreement, the Forwarding Agent (IE Makeev E.V.) undertakes, for a remuneration and at the Customer's expense, to arrange services related to international carriage (express delivery) of cargo, commercial consignments, parcels and correspondence, including route selection, engagement of third-party carriers, assistance in customs declaration and warehousing, and the Customer undertakes to pay for the services at the agreed rates.

1.2. The Forwarding Agent is entitled to engage third parties (airlines, international and local courier services, warehouses, customs representatives) to perform its obligations. Delegating performance to a third party does not release the Forwarding Agent from liability to the Customer within the limits established by the applicable legislation of the Russian Federation and this Agreement.

3.1. Unconditional acceptance of this offer is recognized as any of the following actions:

• Registration in the Personal Account on the Website;
• Submitting a request for delivery arrangement (via the form on the Website, email @anetlogistics.com, or the Forwarding Agent's official accounts in Telegram/WhatsApp);
• Handing over the Cargo to an authorized courier or to the Forwarding Agent's consolidation warehouse;
• Making full or partial payment (advance) for the Forwarding Agent's services.

3.2. Upon acceptance, the Customer warrants that the Cargo contains no items prohibited by the legislation of the Russian Federation, transit and destination countries (including but not limited to: weapons, narcotic/psychotropic substances, lithium-ion batteries without certificates, ADR dangerous goods, perishable foodstuffs, currency).

3.3. Procedure for using the Personal Account (PA) and electronic document management:

• Authorization in the PA is performed by phone number/email and a one-time code (or password). Actions performed in the PA are recognized by the Parties as the use of a simple electronic signature (SES) in accordance with Federal Law No. 63-FZ "On Electronic Signature".
• Electronic requests, forwarding orders, waybills and consents executed by the Customer through the PA are recognized as equivalent to paper documents signed by hand.
• The Customer bears full responsibility for the security of authentication data and any actions performed under their PA account.
• The Forwarding Agent is entitled to temporarily block access to the PA upon detection of signs of hacking, data compromise or fraudulent activity.

4.1. The preliminary cost calculation on the Website is for informational purposes only. The final cost of the Services is calculated by the Forwarding Agent strictly based on the results of control weighing and dimension measurement of the Cargo at the consolidation warehouse. The tariff is calculated on the basis of the greater of the actual physical weight and the Volumetric Weight of the Cargo.

4.2. If discrepancies are found between the parameters declared by the Customer and the control measurement data, the Forwarding Agent recalculates the cost. The Customer must pay the difference within 2 (two) business days. The Forwarding Agent is entitled to suspend (hold) the movement of the Cargo at any stage until 100% of the surcharge is received.

4.3. Right of retention (Art. 790, Art. 359 of the Civil Code of the Russian Federation):The Forwarding Agent is entitled to retain the Cargo until the Customer has paid in full the cost of services, overweight tariffs, customs duties or fines. A storage fee is charged for the period of retention:

• In the Russian Federation:25 rublesper 1 kg per day, but not less than975 rublesper day per shipment.
• Outside the Russian Federation:75 rublesper 1 kg per day, but not less than2,250 rublesper day.

5.1. Estimated timelines:All delivery times indicated on the Website or in Communication Channels are planned and approximate. The Forwarding Agent is not liable for delays caused by the actions of third parties (Carriers), weather conditions or delays at transport hubs.

5.2. Customs force majeure:The Forwarding Agent is not liable for delay, arrest, inspection or confiscation of the Cargo by customs authorities of any state. Customs procedures and requests for additional documents (invoices, notifications, powers of attorney) are recognized by the Parties as force majeure circumstances. The delivery time is automatically extended for the entire period the Cargo remains under customs control.

5.3. Limits of financial liability:

• For Commercial Customers:The Forwarding Agent's liability for loss or damage to the Cargo is limited to the cost of the Forwarding Agent's services for the specific Order. Any indirect damages or lost profits are not recoverable.
• For Consumers:In case of loss or damage to the Cargo due to proven direct fault of the Forwarding Agent, the damage is compensated within the Declared Value of the Cargo specified by the Customer at the time of booking. If the Customer declined to declare a value (specified a value of "0" or "not subject to declaration"), the financial liability of the Forwarding Agent is recognized by the Parties as insignificant and limited to5,000 (five thousand) rublesper shipment.

6.1. The Customer bears full responsibility for the accuracy of information about the purpose of the Cargo (commercial/personal) and for the completeness of accompanying documents.

6.2. If the Customer, without the written consent of the Forwarding Agent, specified IE Makeev E.V. or its partners as the direct Shipper or Consignee in international customs documents, or provided false information about HS codes that resulted in fines being imposed on the Forwarding Agent, the Customer undertakes to pay the Forwarding Agent a penalty of100,000 (one hundred thousand) rublesfor each violation, as well as to fully (100%) reimburse all duties, fines and legal defense expenses recovered by state authorities.

6.3. If items prohibited from carriage (clause 3.2) are found in the Cargo, the Forwarding Agent is entitled to unilaterally cancel the Order, hold the Cargo and require the Customer to pay a penalty of15,000 rubles, as well as to fully pay the costs of returning the Cargo to the Customer or its disposal.

7.1. The delivery cost calculated with the calculator on the Website is preliminary and includes:

• Carriers' transport services along the delivery route;
• Basic export/import customs clearance;
• Standard cargo handling and sorting;
• Courier delivery "to the door" of the consignee (at the address specified in the Order).

7.2. The base costdoes NOT includeand is calculated individually:

• Customs duties, VAT and customs fees (depend on the HS code and the value of the goods);
• Special packaging (wooden crating, rigid crates, etc.) — upon request.

7.3. The basic liability of the Forwarding Agent (carrier) is limited: for documents — up to 5,000 RUB per shipment; for parcels and cargo — up to 10,000 RUB or 2 SDR per kg of weight.

7.4. To obtain an exact calculation including customs payments and oversized parameters, please contact the Forwarding Agent's manager.

7.5. Refunds upon the Customer's cancellation of services are made in accordance with the Refund Policy (anetlogistics.com/refund), which form an integral part of this Offer.

8.1. Claims regarding quality, shortage or damage to the Cargo must be recorded by the Consigneeat the moment of Cargo handoverin the presence of a representative of the Carrier (courier) by drawing up a commercial report. Acceptance of the Cargo by the Consignee without a report and without notes on the Waybill means that the Cargo has been delivered in proper condition, except for hidden defects reported by the Customer under clause 8.2. For Consumers, no restriction of the right to file claims applies (Article 16 of the Law of the Russian Federation "On Protection of Consumer Rights").

8.2. A mandatory pre-trial claim procedure is established. The period for the Forwarding Agent to consider a claim is30 (thirty) calendar daysfrom the date of its receipt by emailhelp@anetlogistics.com.

8.3. Disputes with Commercial Customers are subject to consideration in the Arbitration Court at the location of the Forwarding Agent (agreed jurisdiction). Disputes with Consumers are considered in accordance with the legislation of the Russian Federation after the mandatory pre-trial procedure specified in clause 8.2.

9.1. This Offer comes into force upon publication on the Website and remains valid indefinitely until a new version is published.

9.2. The Forwarding Agent reserves the right to amend the terms of the Offer. The new version comes into force upon its publication on the Website.