A-NET LOGISTICS — International Express Delivery

Privacy Policy

of the Information Resource "anetlogistics.com"

Last updated: September 5, 2026

This Privacy Policy (the "Policy") is developed in accordance with Federal Law of the Russian Federation No. 152-FZ "On Personal Data" and defines the procedure for processing personal data of customers of the international express cargo and document delivery serviceA-NET LOGISTICS, as well as the measures taken to ensure their security byIndividual Entrepreneur Makeev Evgeny Vladimirovich(TIN: 212807281549, OGRNIP: 326210000068182, hereinafter — the "Operator" or the "Forwarding Agent").

1. General Provisions

1.1. This Policy defines the procedure for processing personal data of users of the websitehttps://anetlogistics.com(the "Website") and customers of the A-NET LOGISTICS international express cargo and document delivery service (the "Customer"). The Policy applies to all information that the Operator may obtain about visitors of the Website, Customers and cargo Consignees when calculating delivery costs, placing freight and customs clearance orders.

1.2. Using the Website, calculating delivery costs via the calculator, placing a freight order or contacting us via official communication channels constitutes the Customer's unconditional consent to this Policy.

2. Categories of Personal Data Subject to Processing

The Operator may process the following personal data of the Customer or the cargo Consignee:

  • Last name, first name, patronymic;
  • Contact phone numbers;
  • Email address;
  • Full cargo pickup address and full cargo delivery address (country, zip code, city, street, building, apartment/office);
  • For the purposes of international customs clearance of cargo (in accordance with the requirements of the Federal Customs Service): passport details (series, number, date of issue, name of issuing authority, department code), TIN, as well as information on the value and contents of the transported goods;
  • Anonymized data about Website visitors collected via the Yandex.Metrica service, including "cookie" files, IP addresses, browser User-Agent. The data is collected in anonymized form and is not used to identify a specific user;
  • Data required for customs clearance: product names and HS codes, value, weight and dimensions of the cargo.

3. Purposes of Personal Data Processing

3.1. Personal data of the Customer and the Consignee are processed by the Operator for the following purposes:

  • Performance of obligations under the Public Offer — organization of international express delivery of cargo and documents;
  • Calculation of freight costs, notification of customs clearance status and cargo transportation stages;
  • Preparation of waybills, invoices, customs declarations and other accompanying documents;
  • Providing feedback (notifications, requests, handling claims and reports on cargo loss/damage);
  • Improving the quality of the Website, automation services and their usability.

4. Legal Grounds for Processing

4.1. The Operator processes the Customer's personal data only when they are independently filled in and/or submitted by the Customer via the forms on the anetlogistics.com Website, the delivery calculator, or via official communication channels (Email, Telegram, WhatsApp).

4.2. With respect to the cargo Consignee's data provided by the Customer, it is presumed that the Customer has the Consignee's lawful consent to transfer their data to the Operator for the purpose of arranging the carriage.

4.3. Processing of anonymized data ("cookie" files) is carried out if permitted in the User's browser settings.

5. Procedure for Collection, Storage and Transfer of Data

5.1. The security of personal data processed by the Operator is ensured through legal, organizational and technical measures necessary to fully comply with the requirements of the applicable personal data protection legislation.

5.2. The Operator ensures the safety of personal data and takes all possible measures to prevent unauthorized access to personal data.

5.3. Third parties clause:Personal data of the Customer and the Consignee may be transferred to third parties exclusively for the purpose of fulfilling a freight order. The Customer agrees that the Operator is entitled to transfer data to:

  • Line-haul carriers, airlines and courier services (Delivery Operators);
  • Customs representatives (brokers) and state control (customs) authorities of the Russian Federation and foreign states along the Cargo route;
  • Messenger Telegram(Telegram Messenger Inc.) — when a request is sent via Telegram (@anetlogistics_bot), the username and message content are transferred to Telegram servers in accordance withTelegram's Privacy Policy;
  • Public API of the Central Bank of the Russian Federation(cbr-xml-daily.ru) — to obtain exchange rates. Only the IP address is transferred. The data is not used for identification;
  • TBank JSC(T-Kassa) — to accept payments and issue fiscal receipts (Federal Law 54-FZ) to the extent necessary for the transaction.

5.4. Cross-border data transfer:Due to the specifics of the A-NET LOGISTICS project (international logistics), the Operator, in accordance with Art. 12 of Federal Law No. 152-FZ, carries out cross-border transfer of personal data to foreign states (destination or transit countries of the cargo) to ensure customs clearance and delivery of the Cargo to the Consignee.

5.5. Personal data retention periods:

  • Order data (full name, phone, email) — until the order is processed, but no more than 30 calendar days;
  • Data for contract performance — during the term of the contract and 3 years after its completion (limitation period);
  • IP addresses and server logs — 12 months for security purposes;
  • Cookies — until the session is closed or consent is withdrawn.

The server automatically records the IP address, browser User-Agent, date and time of the request in log files to ensure security and prevent fraud. Log files are stored in the Russian Federation and are not transferred to third parties.

The Customer may withdraw their consent to the processing of personal data at any time by sending the Operator a notification by email tohelp@anetlogistics.commarked "Withdrawal of consent to personal data processing".

5.6. Incident notification procedure:If an incident related to a security breach or unauthorized access to personal data is detected, the Operator:

  • notifies Roskomnadzor of the leak and the presumed harm within 24 hours;
  • submits the results of the internal investigation to Roskomnadzor within 72 hours;
  • notifies the data subject if there is a risk to their rights and freedoms.

Suspected incidents or vulnerabilities can be reported to:help@anetlogistics.com.

5.7. Destruction of personal data:Upon expiration of the retention periods or withdrawal of consent, the Operator destroys personal data by irreversibly deleting electronic records from the database and log files within 30 calendar days.

6. Final Provisions

6.1. The Customer may obtain clarifications on personal data processing by contacting the Operator via email:help@anetlogistics.com.

6.2. This document remains valid indefinitely until replaced by a new version. The current version of the Policy is always freely available on the Internet at:https://anetlogistics.com/privacy